Returns and exchanges that follow your rules, not your inbox.
Reverto handles returns, exchanges, and cancellations on Shopify from request to refund — checked against your policy, tracked for the customer, and with a real chance to keep the sale before the box ships back.
Preview of the Reverto customer order view: a return request moves automatically from Requested, to Approved, to Inspected, to Refunded.
One request, a fully automated path to resolution
Every return, exchange, or cancellation moves through the same connected pipeline — checked against your rules before a single refund goes out.
Customer requests
From the order status page, their Shopify account, or your store — no calls or emails needed.
Policy engine checks it
Return window, reason, order value, and product tags are checked automatically against your rules.
Retention offer shown
If configured, the customer sees a "Wait! Before You Return" discount before continuing.
OptionalInspected item-by-item
Multi-item requests get a QC Pass or QC Reject per item once they're back in hand.
Refund, exchange, or credit
Issued via Shopify, manually, Payout link, or Razorpay (store credit also available) — fees deducted automatically.
Built for stores that are done doing this by hand
Reverto replaces the email-and-spreadsheet shuffle with a system that follows your rules automatically.
Rules do the policing, not your staff
Return window, allowed reasons, minimum order value, region restrictions — set your policy once and every request is checked against it automatically.
Keep revenue with exchanges
When a customer wants a different size or color instead of a refund, Reverto creates the new exchange order automatically — the sale stays in your business.
A second revenue line, built into checkout
Assured Return lets customers pay a small fee at checkout for guaranteed easier returns — a percentage or flat amount you set, with the products you choose excluded from it. It's income on orders that were already happening.
Nothing gets refunded before someone actually checks it
Every return moves through Pending, Approved, Inspected, then Refunded — and multi-item requests get a pass or reject on each item individually. Money only goes out once someone's confirmed the item's actually back and in the condition it should be.
Six areas, one app
From the moment a customer opens a request to the moment it's resolved — grouped into six areas so you can jump straight to what you're after.
Returns, Exchanges & Cancellations
The three core request types, handled from one screen.
Flexible Refund Options
Refund the way that fits the order, not one fixed way.
Policy Rule Engine & Retention Offers
Set the rules once — every request is checked automatically.
Notifications & Communication
Customers always know where their request stands.
Dashboard, Analytics & AI Support
See what's happening, and why, at a glance.
Customer Experience & Admin
Self-service for shoppers, control for your team.
Not every return has to be a lost sale
Both work before the item ever ships back. One gives the customer a reason to keep it. The other makes the return process itself pay for something, whether or not they do.
A better deal, shown at the exact right moment
It shows up right when the customer is about to click submit — not before, so it doesn't feel like a popup ad, and not after, when it's too late to change their mind. They keep the item, you keep the sale, and they've got a reason to come back.
Wait! Before You Return.
We've got a better deal for you. Enjoy a flat discount on your next purchase — no need to return this product.
A fee customers actually say yes to
A percentage or flat amount, set by you, with any products you want excluded. Customers pay it for guaranteed easier or extended returns — and every order that opts in is extra income you weren't collecting before.
Guaranteed easier returns on this order.
Know exactly what's happening, and why
The dashboard turns every request into an insight — not just a transaction.
- At-a-glance overview — Total returns, exchanges, cancellations, and refunded amounts over any date range, plus Assure Return activity.
- Return Reason Insights — See whether it's sizing, defects, or changed minds — and fix the problem at the source.
- Top products & locations — Identify which products and regions generate the most returns.
- Refund-method breakdown — See how refunds are actually paid out, useful for finance and reconciliation.
Works with the carriers, payment, and messaging tools you already use
Automatic return shipping labels and tracking, flexible refunds, and SMS/WhatsApp alerts — all connected through the Partner Integrations screen.
Delhivery
Shiprocket
Shipstation
Shippo
Easyship
Nimbuspost
FedEx
Easypost
USPS
UPS
iThink
Australia Post
Canada Post
Ordoro
Unicommerce
Stamps
Shipengine
OTO
GoSwift
CouriersPlease
Quiqup
Sendle
New Zealand Post
Ship&co
Sendcloud
Shipcloud
Easyecom
RazorpayX
Payout
FYND
Store Credit
MSG91 SMS
MSG91 Whatsapp
Shipping/courier integrations are currently a Beta Release Integration — set a default carrier for the smoothest auto-approval experience.
Frequently asked questions
Does Reverto handle exchanges as well as returns?
Yes — returns, exchanges, and full or line-item cancellations are all handled from the same platform, with an Approve, Inspect, Refund workflow behind each request.
How do refunds actually get issued?
Can I set my own return policy rules?
Will returning customers ever see a retention offer?
Does this work with my shipping carrier?
Can my team have different access levels?
Give every return somewhere better to go
Install Reverto in minutes, or talk to us first — either way, we'll help you get set up.