Simply Shipping Protection
When shipping goes wrong, there's already a process for it.
Customers can add protection at checkout, and if a shipment is lost, damaged, or stolen, they file a claim themselves instead of opening a support ticket — your team reviews and resolves it from one screen.
Preview of Simply Shipping Protection: a shopper adds protection at checkout, and if a shipment is lost, damaged, or stolen, files a claim that gets resolved with a refund or store credit.
From checkout to resolved claim
The same four-part loop behind every protected order, whether the shipment arrives fine or it doesn't.
Protection added at checkout
Shown in the cart, the Side Cart, or as a one-click Post-Purchase Upsell — priced as a fixed fee, a percentage, or a custom tier.
Something happens to the shipment
Lost, damaged, or stolen — the order was protected, so there's already a way to deal with it.
The customer files a claim
Through the storefront Claim Page — order number, contact details, and photo evidence, no support ticket needed to get started.
Your team reviews and resolves it
Move the claim through Requested, In Progress, or Approve, and settle with a refund — or store credit if you've connected a loyalty app.
One app, two happier audiences
Extra revenue for you, real peace of mind for your customers.
New revenue, right at checkout
The Post-Purchase Upsell offers protection right after checkout, and the Side Cart widget adds it even earlier — capturing extra revenue without slowing anyone down.
Customers who feel covered
A guided "Raise Order Claim" flow means shoppers can report a lost, damaged, or stolen order themselves — instead of waiting on a support ticket.
See exactly what it's earning you
The Merchant Performance Dashboard shows Total Earnings, Total Insured Orders, Revenue, and Refund Amount at a glance.
Works with what you already use
Protection applies to subscription orders too via Recharge and Seal Subscriptions, and claims can settle through the loyalty and support tools already in your stack.
Six parts of the same system
Pricing and placement, claims handling, order automation, insights, integrations, and setup — jump to whichever one you're trying to solve.
Pricing & Placement
Set your price, then put it in front of shoppers at checkout and after.
Claims, Handled End-to-End
A guided path from "something went wrong" to resolved.
Orders That Run Themselves
Always up to date, without anyone touching a spreadsheet.
Insights & Alerts
Know what it's earning you, and hear about problems first.
Connects With Your Stack
Fits into the tools you're already running.
Setup & Billing
Live in minutes, billed only for what you use.
Claims that don't drag on
When something goes wrong with a shipment, both sides deserve a fast, self-service way to sort it out.
Self-service Claims Portal
Customers file a claim for a lost, damaged, or stolen shipment right on your storefront — email or phone, order number, and photo evidence, no support ticket required to get started.
A clear status for every claim
Your team reviews claims in one place, moving each through Requested, In Progress, Cancel, or Approve — and can export the data for reporting anytime.
Support tickets, created automatically
The moment a claim is filed, a Zendesk ticket is created with the attachments already included — nothing to copy over by hand.
Evidence, stored securely
Every photo and document a customer submits is kept in secure AWS cloud storage for reliable recordkeeping.
Connects with the tools you already run
No need to switch platforms — protection plugs into the apps already handling your loyalty, support, and subscriptions.
Flits
Settle claims with store credit
Yotpo
Settle claims with loyalty points
Growave
Settle claims with loyalty points
LoyaltyLion
Settle claims with loyalty points
Zendesk
Automatic support ticket creation
AppMaker
Protection inside your mobile app
Available on both Shopify and BigCommerce, including automatic setup and checkout script updates.
Frequently asked questions
Straight answers before you install.
Which platforms does Simply Shipping Protection support?
Shopify and BigCommerce, with the same protection features and automatic setup on both.
How do customers file a claim?
Can claims be settled without issuing a refund?
Does protection work on subscription orders?
How is billing calculated?
Can I exclude certain products from protection?
Simply Shipping Protection
Give every order a safety net
Install Simply Shipping Protection in minutes, or talk to us first — either way, we'll help you get set up.